Privacy Policy

1. Introduction & Overview

At Haider Foam Sofa Repair ("we", "our", "us"), protecting the privacy of our website visitors and valued customers in Gurgaon is of paramount importance. This Privacy Policy outlines what information we collect, why we collect it, how it is safeguarded, and how you can exercise your privacy rights.

Our registered operational workshop is located at: Shop No. 12, Main Market, Sector 14, Gurugram, Haryana 122001, India. Contact Email: inquiry@haiderfoam.com | Phone: +91 6399 102 110.

2. Information We Collect

When you browse our website, request a free doorstep inspection, or reach out to us via call or WhatsApp, we may collect the following information:

• Contact Information: Full name, telephone/mobile number, email address, and residential sector/address in Gurgaon.
• Service Inquiries: Furniture type (sofa, recliner, couch, dining chairs), nature of repair (foam replacement, fabric change, spring tightening), and user-provided notes or photos.
• Technical & Usage Data: IP address, device type, browser information, pages visited, referrer URL, and interaction metrics.

3. How We Use Your Information

We use the data collected strictly for legitimate business purposes:

• To schedule doorstep inspections and deliver master upholstery services in Gurgaon.
• To provide accurate cost estimates and communicate order updates via Phone Call, SMS, or WhatsApp.
• To optimize website performance and user experience.
• To measure marketing performance via Google Ads, ensuring relevance to local Gurgaon residents searching for sofa repair services.

4. Data Sharing & Non-Disclosure Commitment

We NEVER sell, rent, trade, or distribute your personal contact information to third-party marketing companies, telemarketers, or brokers. Your data is accessed solely by our internal team and technician personnel assigned to handle your sofa repair request.

5. Google Ads, Analytics & Cookie Policy

Our website utilizes standard web analytics and advertising tools, including Google Ads Conversion Tracking and Google Analytics.

• Cookies: Small files placed on your browser to recognize repeat visits and track ad conversions (such as form completions or phone button clicks).
• Opt-Out: You may adjust your browser settings to refuse cookies or use Google Ads Settings to personalize or disable targeted advertisements.

6. Data Security

We implement industry-standard technical measures (SSL 256-bit encryption, strict server firewalls, and restricted administrative privileges) to prevent unauthorized access, alteration, or disclosure of your information.

7. Children's Privacy

Our services are intended exclusively for homeowners, commercial establishments, and adults capable of entering into furniture service contracts. We do not knowingly solicit or collect data from individuals under 18 years of age.

8. Contact & Data Deletion Requests

If you wish to review, update, or permanently delete your contact record from our customer management system, please email us directly at inquiry@haiderfoam.com or call +91 6399 102 110. We process all verified requests within 48 business hours.